Sales terms and conditions
Below is the contractual document that will rule the sale of products through the website .
Acceptance of this document means that the user:
- Has read, understands and comprehends what is stated herein.
- Has the power to enter into agreements.
- Accepts all the obligations stated herein.
These conditions shall be valid for an indefinite period of time and shall be applicable to all contracting carried out through the website .
The company reserves the right to unilaterally modify the Terms and Conditions, without compromising any goods or promotions acquired previous to such modification.
Identity of the parties
The purpose of this contract is to regulate the sale and purchase relationship created between the supplier (), with registered office in and with number (the aforementioned company is legally constituted for the performance of its commercial activity. Hereinafter THE SUPPLIER). And, on the other hand, the USER, whose personal data have been stated in the order form, which the company has made available at the URL All the data included in the aforementioned form have been entered directly, therefore the responsibility for their authenticity corresponds, directly and exclusively, to the user. Hereinafter, THE PURCHASER.
The company states that the data provided will be subject to automation, only with the express consent of the user and with observance of the prescriptions of The Organic Law 15/1999 of December 13 on Protection of Personal Data.
Commitment to communicate the technical and legal specifications and information to the user of any modifications, as well as the user's commitment and acceptance of said specifications.
The PURCHASER understands that the information contained in the URL , both in reference to the specifications and descriptions of the product to be acquired, as well as the general contracting conditions and perfection of the contract, are sufficient for the exclusion of error in the formation of consent.
However, the SUPPLIER undertakes to inform the PURCHASER of any other specification or description of the product to be acquired and legal regarding the contractual relationship, at first request by any means that leaves evidence; this as long as they are available to the SUPPLIER.
Main features of the product to be purchased
This agreement is intended to the product selected by the PURCHASER among all the products offered by the SUPPLIER through their URL .
The characteristics of the product to be sold are those that appear as a description of such product on the corresponding website, indicated by the SUPPLIER. The company guarantees that all these products meet the requirements that the applicable regulations impose for their commercialization and advertising under the Spanish Law.
The PURCHASER expressly states to have read such description, understanding it completely, and that they agree with it.
carries out a daily meticulous control of all the information published in . In the event of any type of error in the information presented, either spelling or photographic (binding), reserves the right to proceed to the cancellation of any type of purchase, without causing any damage or expense to the user.
will inform the customer, by email, of the incidence in their order, and will proceed to cancel it.
Product/service pricing
prices are unique, we do not have wholesale prices.
The purchase price of the product is the one specified in the URL, next to the selected product.
The PURCHASER expressly states that they have read it, understood it, and fully agree with its content.
The RRP thus indicated includes the corresponding applicable VAT.
In the case of purchases made from the Canary Islands, prices do not include the General Indirect Canary Islands Tax (IGIC). This would be charged once the order has been sent by the Canary authorities. VAT should be deducted from the price that appears on the website, since this tax does not apply in the Canary Islands.
The RRP does not include applicable shipping costs.
reserves the right to modify its prices. The products will be invoiced to the customer according to the corresponding rate at the time of the validation of their order, except for manifest typographical or photographic errors.
The user declares to know and accept that the final amount to be paid for the purchased product will be the result of the sum of the indicated price and the corresponding shipping costs.
Payment methods
The final amount of the product will be paid by the PURCHASER through any of the payment methods enabled by the SUPPLIER and that, for the customer's greater security, are:
PayPal, virtual POS and bank transfer.
All payment methods used by have secure payment systems.
PayPal
PayPal allows consumers who have email to make payments on the Internet safely and comfortably. The PayPal network is based on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. We offer you a service specially designed for those who are not satisfied with traditional payment methods.
The credit card data that the client provides at that time are encrypted and transmitted securely to the servers of the bank and are verified with the issuing bank or Paypal.
PayPal will charge 3.4% + € 0.35 as a standard transaction fee for the use of the PayPal platform on all your purchases.
Virtual POS (Payment Gateway)
POS allows consumers who have email to make payments on the Internet safely and comfortably. The POS network is based on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. We offer you a service specially designed for those who are not satisfied with traditional payment methods.
The credit card data that the client provides at that time are encrypted and transmitted securely to the servers of the bank and are verified with the issuing bank or POS.
Bank transfer
The transfer or income service has an extra cost of € 1.90 for management expenses. The customer may order a transfer with the data that will be indicated before and after making the purchase. Once the transfer or income is verified, will prepare and send the order.
Shipping and delivery times
The products are delivered to the address that you indicate during the purchase.
will send you an email notification of the dispatch of your order that will inform you particularly about the modalities of its delivery (delivery address, package number).
Order pickup at the store
offers the “order pickup at the store” option for all its customers. This option is available on the purchase screen of your order. The customer can collect the order free of charge at the store. Our customer service will inform you by email of the day and time your order is ready for collection.
Please remember that this option, does not imply any additional cost of shipping or preparation to the price of the selected products.
Delivery term
Deliveries will be made within 48 to 72 hours after purchase, excluding holidays and weekends. This deadline will not be met in the case of products that need to be ordered. If deadline is exceeded, our website will send an email after the purchase explaining the reasons and offering alternatives.
is subject to the distribution of its orders by national shipping companies, and these may suffer setbacks not attributable to .
In the case that the client wishes to receive the order on a specific date, will not be able to confirm receipt of the order for the exact day, since relies on outsourced logistics companies to ship orders. commits to inform of the availability of the product or products on the date that the client requests, trying to reach an agreement to satisfy the client's demand as far as possible.
The delivery of the orders will be made at the shipping address freely provided by the user, deliveries from Monday to Friday, excluding holidays.
Shipping issues
An order is considered delivered when the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document. It is up to the customer to verify the status of the merchandise upon receipt and indicate any anomalies on the delivery receipt. In this case, the client may file a claim by telephone within 24 hours. After this period, will not be responsible for the possible expenses derived from said situation.
In the event of possible shipping issues: delay in shipping, loss of order or other various causes. The customer must contact customer service by phone during business hours (Monday, Tuesday, Wednesday, Thursday and Friday, 10am - 2pm. Tuesday and Thursday, 5pm - 8pm) or by email, explaining the shipping issue with details and attaching a copy of the invoice (in case of contacting by email).
will attend to your request and will try to solve the problem as quickly as possible, looking for the best and fastest solution for our clients.
However, we do not assume any responsibility when the delivery of the product or service does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company, assigned for this purpose, as is the absence of the recipient.
Regardless of the foregoing, we will adopt the measures required of a diligent merchant so that the delivery can be made in the agreed time, and if not, as soon as possible, to the satisfaction of the sender as well as the recipient, for which responsibility cannot be attributed to the provider.
Order preparation
will not charge costs for the order preparation.
Shipping costs
works in collaboration with national transport agencies such as ASM and CORREOS DE ESPAÑA.
ASM shipping fee
Shipping costs are divided into PROVINCIAL, REGIONAL, NATIONAL, MAJOR BALEARIC ISLANDS, MINOR BALEARIC ISLANDS AND PORTUGAL.
PROVINCIAL (Province of Valencia, € 4.22 with current VAT included).
REGIONAL (Province of Castellón, Alicante and Murcia, € 5.02 with current VAT included).
NATIONAL (Rest of the peninsula, € 5.87 with current VAT included).
MAJOR BALEARIC ISLANDS (Palma de Mallorca, € 12.61 with current VAT included).
MINOR BALEARIC ISLANDS (Menorca, Ibiza, Formentera and Cabrera, € 15.62 with current VAT included).
PORTUGAL (€ 8 with current VAT included).
These expenses will be FREE for orders over € 200 sent to the peninsula.
To place international orders (that do not include Portugal), the customer must contact customer service by phone during business hours (Monday, Tuesday, Wednesday, Thursday and Friday, 10am - 2pm. Tuesday and Thursday, 5pm - 8pm) or by email, indicating exactly what the destination of the shipment is. Through this procedure you will be informed of the shipping costs for each particular case.
Canary Islands, Ceuta and Melilla
Orders that must be sent to the Canary Islands, Ceuta and Melilla are subject to payment of the DUA or Single Administrative Document and the IGIC or General Indirect Canary Islands Tax, which taxes the supplies of goods and services, as well as imports.
Invoices issued to the Canary Islands do not include VAT. Once the order is received on the islands, the authorities apply a state tax of 5%, the IGIC or General Indirect Canary Islands Tax, which taxes the supplies of goods and services, as well as imports.
The DUA is the document necessary to comply with the customs formalities required for merchandise exchange operations. It is applied by transport companies, thus acting as customs agents. The rest of customs expenses are not included in the shopping cart and must be paid by the customer upon destination.
The payment of the DUA and the IGIC is not included in the shipping price and will be paid by the customer upon destination.
Shipping rates through Correos to the Canary Islands, Ceuta and Melilla
Up to 6 kg: € 10.
Up to 6 kg: € 17.
Shipping rates through ASM to Ceuta and Melilla
€ 27.92 tax for Production, Services and Importation (IPSI) in force included.
Validity period and conditions of offers and promotions
stipulates the conditions of the offers and promotions as follows:
All offers published in swill be valid, except for any typographical errors, until the end of stocks or the end of the time allocated to said offers. Offers or promotions presented by are not cumulative with each other, they will be applied individually and in no case will the client be able to claim.
Codes for special promotions
Special promotions are not cumulative, not even in the case of discounts on shipping costs. reserves the right to cancel, modify or replace the validity of discounts or special promotions without prior notice.
Cancellations, returns, incidents
If you wish to return a product for an exchange or reimbursement, please contact us by email or phone so that we can inform you of the correct procedure.
stipulates that all products offered on the website may be returned without just cause within a maximum period of 14 days from the delivery date, in accordance with the provisions of the Spanish Retail Trade Law.
In order to make a return you must first contact the customer service, by email or phone during business hours (Monday, Tuesday, Wednesday, Thursday and Friday, 10am - 2pm. Tuesday and Thursday, 5pm - 8pm), explaining the reason for the return.
The customer must return the order:
- Without having been used.
- Keeping all original packaging.
- In perfect conditions.
- Attaching a note with the reason for the return and a copy of the invoice.
Any item that does not meet these criteria will automatically be sent back to the customer. reserves the right not to assume the return of the order in such case.
After these 14 days, will not agree to collect any product returns.
Reimbursement
In the event that the client chooses a reimbursement of the order’s total or partial amount, will order the reimbursement using the same payment method used for the initial transaction, unless you have expressly provided otherwise. In any case, you will not incur any expenses as a result of the reimbursement.
The reimbursement will be ordered after receipt of the returned merchandise and subsequent verification of the returned products.
The return costs will be borne by the customer, unless the reason for the return is due to a product in poor conditions or defective (at the time of opening the package). Or that the customer receives an order that does not correspond to his purchase. In this case, the customer must send photos of the product received, clearly showing the problem in the photograph, as well as photos of the package received to: . The email must include a description of the state of the product at the time of opening and the state of the package, has it been damaged or opened by the carrier? In this case, as long as deems it pertinent, the package shipping and collection management costs will be borne by .
If you wish to request a product exchange
Please contact us by phone or email to see which product you wish to exchange. Only one product of the same model and same price can be subject to exchange.
In the event that a customer, after placing an order at , cannot be provided with the products of the aforementioned order, will find a solution to the conflict with the client as quickly as possible.
will contact the customer to find a total or partial solution, either by sending part of the order, and consequently, making the payment of the part not sent or renouncing the entire order, in the latter case, returning the total amount of the order placed.
Security and confidentiality
For credit card payments, the SUPPLIER undertakes that your card data are processed solely and exclusively on a secure server of our bank and at no time does the SUPPLIER have access to your credit card data, which travel through the network encrypted and with total security.
Both parties expressly undertake to preserve all information exchanged between them, either through the URL of the SUPPLIER, or by email, as proof of the transactions carried out.
The SUPPLIER guarantees that the personal data of the PURCHASER, consigned in the registration form and in the order form, will only be used for the execution of this contract.
In the same way, and only in the event that the PURCHASER has given their consent in this regard, they will be treated in an automated way, for purposes that are derived directly from the contractual relationship established with the SUPPLIER, and this with the limits derived from the contracted service.
Likewise, and also with the consent of the PURCHASER, they may be used to send customer information to the SUPPLIER.
In any case, the PURCHASER may contact the SUPPLIER at any time in order to access, rectify or cancel the indicated data, an option that the interested party may execute by sending an email to .
Warranty
All products offered through the website are completely original, unless otherwise indicated in their description.
All of them have a warranty period of 2 years , in accordance with the criteria and conditions described at the Royal Legislative Decree 1/2007 of 16 November, which approved the Consolidated Draft of the General Law for the Protection of Consumers and Users and other complementary laws. The foregoing will not apply to those products that due to their characteristics (composition, expiration ...) do not have that duration.
Validity of the form as proof of acceptance.
Both parties expressly declare that the acceptance of these general contracting conditions by the PURCHASER is carried out by pressing the button at the bottom of the screen where the final request for the order appears and access to the aforementioned general conditions is granted, which the customer declares to have read and accepted.
In the same way, the mere fact of filling in the order form by the PURCHASER implies the full and express acceptance of these general conditions.
The terms and conditions of this website are, for all purposes, subject to the Spanish courts.
*All claims must be made within the first 3 days of receiving the order.
reserve the legitimate right to defend our interests as a company in the event of insults, slander or unjustified attacks against our brand image on the Internet or by any other means.
If any stipulation of these conditions lacks or becomes invalid or turns out to be unenforceable according to the applicable law, said stipulation would have no effect, but only to the extent of this precise lack of validity, and will not affect any other stipulation of the present conditions.
The user declares to have read, know and accept these General Conditions entirely.
Company liability
The company is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or entered by a third party unrelated to it.
The company cannot guarantee that the use made of the website and its services is in accordance with the law, these general conditions, morality and public order. However, it will adopt the measures it deems appropriate at all times to comply with the provisions of the current legislation.
The company is not responsible for damages of any nature that may arise from the incorrect, illegitimate or illicit use that the user makes of the website, the services and contents that are offered or from the erroneous use of the products sold.
The company reserves the right to prevent the user from accessing and using the services of its web portals, at any time and without prior notice, in the event of non-compliance with the general and particular conditions of use and in the event of acts contrary to the law, morals, generally accepted good customs and public order.
The company reserves the right to modify these general conditions at any time, respecting the rights acquired by users. Any modification will be notified to users as soon as possible. The insertion of new text in the general conditions of this web portal is considered notification of modifications to the user. The use of the web portal after the modification of the general conditions implies its acceptance by the user.
Under no circumstances will the provider be responsible for moral damages, lost profits and/or any direct or indirect damages that the user may suffer.
From the customer's website you may be redirected to the content of third-party websites. Given that the provider cannot always control the content posted by third parties on their websites, it does not assume any responsibility for such content. In any case, the provider declares that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website and informing the competent authorities about the content in question.
This website has been reviewed and tested to function properly. In principle, correct performance can be guaranteed 365 days a year, 24 hours a day. However, the provider cannot rule out the possibility that circumstances may arise, such as programming errors, that may result in service disruptions, in order to carry out maintenance tasks or that events occur beyond its control, such as the causes of force majeure, natural catastrophes, actions of hackers or crackers, strikes, or similar circumstances that make access to the website impossible.
In any case, the user will not be able to economically claim that service disruption.
The colors of the products that appear on the website could vary depending on the user's computer and/or screen, its setup, etc. So the provider is not responsible for possible discrepancies arising from this fact.
does not manufacture or produce any of the products that it sells on its website, so it is not directly responsible for direct or indirect effects, sequels and other secondary effects that may arise from their administration. At all times and with all the products marketed on the web, we follow the instructions provided by the manufacturer.
